At bibionlineshop.com we want you to be delighted with your shopping experience and your satisfaction is paramount to our success. We are aware that occasionally you might need to return your order in which case, please check the procedure below:
You have 7 working days to return your goods, beginning with the day after you have received your goods.
Goods returned need to be complete, unused and in its original packaging.
The goods need to be packed securely and returned with their original delivery slip to:
c/o bibi online shop
International Marketing and Logistics
11C Stephenson Road
Gorse Lane Industrial Estate
Clacton-on-sea
Essex CO15 4XA
For your protection, we recommend that you use a delivery recorded service to return goods.
You will be responsible for the costs of returning the goods unless the items are faulty or have been delivered in error.
If a discount was applied to your original order, the amount refunded will be adjusted to reflect the discount applied.
Provided that the items you are returning are undamaged and you have correctly followed the steps outlined above, we will issue a full refund, including sales taxes if applicable, but excluding original delivery charge.
Refunds will be credited to you in the original tender (debit card, credit card) and will be processed within 28 days of us receiving the items back into stock.
