Orders placed with us before 1pm on a Monday to Thursday will be dispatched on the same day provided the goods are in stock Orders placed on a Friday will be dispatched on the Monday.
UK delivery:
Orders are sent via Royal Mail First Class
All orders below £25 will cost £3
All orders above £25 are free of charge
The Rest of the World:
·International Postage & Packaging is charged at £10. Deliveries will be made using DHL 3-5 day delivery service. Occasionally external factors beyond our control may cause some delay and you should therefore allow up to 10 days for delivery.
·This service requires a signature upon receipt of products. If you are not home to receive and sign for the package please follow the redelivery instructions left by your local delivery company. If you do not follow the re-delivery instructions the package will be returned to our warehouse. In these circumstances, you will be required to pay for re-delivery before we can re-dispatch your parcel.
·Once the package has arrived in the country of destination it is very difficult for us to track. We will be able to provide you with the tracking number should you need to track the delivery with your local postal service. Please send us an email on the contact us page and we will respond to it.
General shipping information
·Please note that delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, address verification or order processing. Your order will only be dispatched once payment authorisation and address verification have been received.
·Delivery schedules are estimated to the best of our ability, and actual delivery times may vary depending on shipping locations & carriers. Whilst we use all reasonable endeavours to meet the timescales of your chosen delivery option, occasionally external factors may cause unforeseen delays. Therefore, please ensure that you make your order with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
·Please ensure that you provide a suitable shipping address for the specified delivery times. We cannot be held responsible for any inaccurate addresses provided to us. We are unable to ship to Post Office boxes as we require a signature upon receipt of order.
·If an item is out of stock you will not be able to pre-order it for when it returns into stock.
Multiple Shipments
Please note that we are only able to ship to one address per order. If you wish to place orders for different delivery addresses, you will need to put one order on for each address required.
